f99 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how f99 ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you", "your", "the Player") who access or use the f99 website located at https://f99.cam and all associated services, features, and products.

f99 is committed to handling your personal data responsibly, transparently, and in accordance with applicable data protection principles. We recognise the importance of privacy to our players across Bangladesh and have designed our data practices to be proportionate, purpose-limited, and secure.

This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming policy, which together form the complete agreement governing your relationship with f99.

2. Personal Data We Collect

f99 collects personal data in the following categories, depending on your interaction with the platform:

2.1 Registration Data

When you create an f99 account, we collect the information you provide at the point of registration, including:

• Full legal name
• Date of birth
• Residential address (including division, district, and upazila where applicable)
• Email address
• Mobile phone number (used for bKash, Nagad, or Rocket account linkage)
• Username and hashed password
• Account currency preference (BDT)

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer process — which is required before we process any withdrawal — we may collect:

• Scanned or photographed copies of government-issued photographic ID (National ID card, passport, or driving licence)
• Proof of residential address documents (utility bill, bank statement, or government correspondence)
• Proof of payment method ownership (mobile banking account screenshot matching your registered number)
• Selfie photographs alongside identification documents, where required

2.3 Transaction Data

Every financial interaction on f99 generates a transaction record. We retain:

• Deposit amounts, timestamps, and payment method reference numbers
• Withdrawal requests, processing statuses, and destination account references
• Bonus credits, wager activity, and withdrawal hold records
• Account balance history

2.4 Gameplay & Betting Data

To operate the platform, settle bets, and fulfil responsible gaming obligations, f99 records:

• Game sessions played (casino, slots, Dragon Gate, live dealer)
• Sports bets placed (including cricket BPL, IPL, T20 World Cup markets)
• Bet amounts, outcomes, and timestamps
• Responsible gaming tool settings (deposit limits, session reminders, self-exclusion status)

2.5 Technical & Device Data

When you access f99, our servers automatically receive and log certain technical data, including:

• IP address and approximate geolocation (country and city level)
• Device type, operating system, and browser version
• Session start and end times
• Pages visited and features accessed within the platform
• Referring URL (the page from which you arrived at f99)

3. How We Collect Your Data

f99 collects personal data through the following channels:

• Directly from you — when you complete the registration form, submit KYC documents, contact support via live chat, or update your account settings.
• Automatically — through session cookies, server logs, and analytics tools as you browse and interact with the platform.
• From payment processors — bKash, Nagad, Rocket, Upay, and bank partners share transaction confirmation data with us to reconcile deposits and withdrawals.
• From identity verification partners — where third-party KYC verification services are used, they may provide verification outcomes and risk flags to f99.
• From fraud prevention services — f99 uses automated tools to detect unusual account activity, duplicate registrations, and suspicious transaction patterns.

4. How We Use Your Personal Data

f99 uses the personal data it collects for the following purposes:

Purpose	Data Used
Account creation and management	Registration data, device data
Identity verification (KYC)	KYC documents, registration data
Processing deposits and withdrawals in BDT	Transaction data, payment method references
Settling bets and calculating winnings	Gameplay and betting data
Fraud detection and prevention	Device data, IP address, transaction data
Responsible gaming monitoring and tools	Gameplay data, deposit history, responsible gaming settings
Customer support	Registration data, account history, chat logs
Promotional communications (opt-in only)	Email address, mobile number, betting preferences
Platform analytics and improvement	Technical data, session data (anonymised where possible)
Legal and regulatory compliance	All data categories as required

5. Legal Basis for Processing

f99 processes your personal data on the following legal bases, depending on the specific purpose:

• Contract performance: Processing your registration data, KYC documents, and transaction data is necessary to fulfil the agreement between you and f99 — specifically, to operate your account, accept bets, and process payments in BDT.
• Legal obligation: f99 is required to collect and retain certain data — particularly KYC identity documents and transaction records — to comply with anti-money-laundering obligations and applicable legal requirements.
• Legitimate interests: f99 processes technical and device data for fraud detection, platform security, and responsible gaming monitoring, where this is proportionate and does not override your privacy rights.
• Consent: Where f99 sends you promotional communications about bonuses, cricket promotions, or platform news, this is based on your explicit opt-in consent. You may withdraw consent at any time.

6. Data Sharing & Third Parties

f99 does not share your personal data with third parties except in the following limited circumstances:

• Payment processors: To complete deposits and withdrawals, f99 shares necessary transaction details with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other designated Bangladeshi payment partners. These processors operate under their own privacy policies and security standards.
• Identity verification providers: Where f99 uses a third-party KYC verification service, your identification documents and personal details may be shared with that provider for the sole purpose of verifying your identity. They are contractually bound not to use this data for any other purpose.
• Game content providers: Third-party game studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) provide the casino, live dealer, and crash game content available on f99. A session token and anonymised player identifier may be passed to these providers' game servers during gameplay. Full personal identity data is not shared with game providers.
• Fraud prevention and security services: f99 may use automated fraud detection services that process IP addresses, device fingerprints, and behavioural signals to identify suspicious account activity.
• Legal authorities: f99 will disclose personal data to law enforcement or regulatory authorities where required to do so by applicable law, court order, or in response to a valid legal process. f99 will not voluntarily disclose your data to authorities beyond what is legally required.

All third parties with whom f99 shares personal data are required by contract to maintain appropriate data security measures and to process your data only for the purposes for which it was shared.

7. Payment Data & Financial Information

f99 takes particular care with financial data. When you make a deposit via bKash, Nagad, Rocket, or a bank transfer, the transaction is processed directly through the payment provider's own secure environment. f99 does not receive, store, or process your full mobile banking PIN, card number, CVV code, or internet banking password.

f99 retains only the transaction reference numbers, amounts, timestamps, and the last few digits or abbreviated account identifiers necessary to reconcile payments and to comply with financial record-keeping obligations. This information is stored in encrypted form within f99's secure data infrastructure.

All transactions are denominated in Bangladeshi Taka (BDT). Currency conversion data is not collected as f99 operates exclusively in BDT for players in Bangladesh.

8. Cookies & Tracking Technologies

f99 uses cookies and similar technologies to operate core platform functions and to understand how the platform is used. The following categories of cookies are used:

• Strictly necessary cookies: These are essential for the platform to function. They include session authentication cookies that keep you logged in during your visit, security tokens, and user preference settings. These cookies cannot be disabled without impacting platform functionality.
• Analytics cookies: f99 uses first-party analytics to measure page performance, identify navigation patterns, and detect technical errors. Data is aggregated and anonymised where possible. No cross-site tracking is performed.
• Responsible gaming cookies: Certain cookies store your active session duration data locally to support session time reminders and cooling-off features.

f99 does not use third-party advertising cookies, social media tracking pixels, or any cookie technology designed to build a behavioural profile of you for marketing purposes outside of the f99 platform.

Most browsers allow you to control cookies through their settings. Disabling strictly necessary cookies will prevent you from logging in to your f99 account and using core platform features.

9. Data Retention

f99 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in any event for no longer than is required by applicable legal and regulatory obligations.

The following general retention periods apply:

• Account and registration data: Retained for the duration of the account and for a minimum of five years following account closure, to meet anti-money-laundering record-keeping requirements.
• KYC identity documents: Retained for a minimum of five years following account closure or the completion of the relevant transaction, whichever is later.
• Transaction records: Retained for a minimum of five years from the date of the transaction.
• Gameplay and betting records: Retained for a minimum of three years for dispute resolution and responsible gaming monitoring purposes.
• Technical and device logs: Typically retained for ninety days, unless relevant to an ongoing security investigation.
• Support communications: Chat logs and email correspondence are retained for a minimum of two years.

When data is no longer required and no legal obligation mandates its retention, f99 will securely delete or anonymise it in accordance with our internal data disposal procedures.

10. Data Security

f99 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption is applied to all data in transit between your device and f99's servers.
• Encrypted data storage protects sensitive fields — including passwords (stored as irreversible hashes), KYC documents, and financial records — at rest.
• Access controls restrict personal data to authorised f99 personnel whose job functions require it. Access is logged and reviewed regularly.
• Intrusion detection systems monitor f99's infrastructure continuously for unauthorised access attempts.
• Regular security assessments are conducted to identify and remediate vulnerabilities in the platform's code and infrastructure.

While f99 applies industry-standard security practices, no system connected to the internet can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights, f99 will notify affected players promptly and take all reasonable steps to contain and remediate the incident.

11. Your Data Rights

As a registered f99 player, you hold the following rights with respect to your personal data:

• Right of access: You may request a copy of all personal data that f99 holds about you. We will provide this within a reasonable time frame and in a readable format.
• Right to rectification: If any personal data held by f99 is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: You may request deletion of your personal data. This right is subject to our legal retention obligations — in particular, transaction and KYC records that must be retained for regulatory compliance cannot be deleted on request until the applicable retention period expires.
• Right to restriction of processing: In certain circumstances, you may ask f99 to restrict the way it uses your data while a dispute or investigation is ongoing.
• Right to data portability: You may request your personal data in a structured, machine-readable format so that it can be transferred to another service provider.
• Right to withdraw consent: Where f99's processing is based on your consent — for example, for promotional communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team via live chat within your f99 account or by email at [email protected]. We will respond to all data rights requests within thirty days. In complex cases, this period may be extended by a further sixty days, in which case we will inform you of the extension and the reason for it.

12. Children's Privacy

f99 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 18. Registration is prohibited for minors, and age verification is a mandatory component of our KYC process.

If f99 becomes aware that personal data has been collected from a person under 18 years of age, that data will be deleted promptly and the associated account will be permanently closed. If you believe that a minor may have registered an f99 account, please contact our support team immediately at [email protected].

13. Third-Party Links

The f99 platform does not include outbound links to third-party websites as part of its standard navigation. However, game providers' software interfaces — such as live dealer streams and slot game UIs — are delivered via third-party servers. f99 is not responsible for the privacy practices of game content providers, and players who interact directly with those interfaces should be aware that separate privacy terms may apply to the providers' own services.

14. Amendments to This Privacy Policy

f99 reserves the right to amend this Privacy Policy at any time by publishing a revised version on this page. The "Effective" date at the top of this document will be updated to reflect the date of the most recent revision. Where changes are material — for example, where we introduce a new category of data processing or change the way we share data — we will provide reasonable notice to registered players via a platform notification upon next login.

Your continued use of f99 following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the changes, you must cease using the platform and contact support to request account closure.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or f99's data practices, please contact our support team. We are available 24 hours a day, seven days a week, including Bangladesh public holidays.

Email: [email protected] (plain text — not a clickable link)

Live chat is accessible from within the f99 platform after logging in to your account. For data rights requests, please identify your query as a "data privacy request" in your opening message so that it is directed to the appropriate team member without delay.