Gambling at f99 should always be a source of entertainment — never a source of stress, financial strain, or personal harm. This page outlines the tools, policies, and guidance available to every f99 player in Bangladesh to help you stay in control of your play at all times.
f99 provides a comprehensive suite of responsible gaming tools designed to help every player in Bangladesh maintain healthy boundaries around their gambling activity.
f99 operates a zero-tolerance policy towards underage gambling. Every new account is subject to age verification during the KYC process. Players must be at least 18 years of age to register, deposit, or place any bet on f99. Accounts found to be registered by minors are permanently closed and any funds are forfeited.
Set daily, weekly, or monthly deposit caps in BDT directly from your f99 account dashboard. Once a limit is set, it takes effect immediately. Reducing a limit is applied instantly; increasing a limit requires a cooling-off period to prevent impulsive decisions. This tool puts you firmly in charge of your spending.
It can be easy to lose track of time when playing casino games, slots, or following a live cricket match. f99's session time reminder feature alerts you at regular intervals — for example, every 30, 60, or 90 minutes — so you can take a conscious break and assess whether you want to continue or stop for the day.
If you feel you need a temporary break from gambling without taking the full step of self-exclusion, f99 offers a cooling-off feature. You can lock your account for a period of between 24 hours and 30 days. During this period, your account is suspended, no deposits can be made, and no bets can be placed. The period cannot be reversed once activated.
Self-exclusion is a serious step that provides a longer-term break from gambling across the entire f99 platform — including casino, live dealer, slots, Dragon Gate, and sports betting markets. Once activated, your account is immediately suspended and cannot be reopened for the agreed exclusion period. f99 support treats all self-exclusion requests as the highest priority.
f99's customer support team is available around the clock — every day of the year, including Eid and other Bangladesh public holidays. Support agents receive specific training in handling responsible gaming enquiries with sensitivity, discretion, and urgency. Contact us via live chat in the platform or by email at [email protected].
Problem gambling develops gradually and can affect anyone. The following questions are a guide to help you reflect on your relationship with gambling. If you answer "yes" to several of these questions, we encourage you to use f99's responsible gaming tools immediately or contact our support team for confidential assistance.
Important: These questions are for self-reflection only and do not constitute a clinical diagnosis. If you are concerned about your gambling behaviour, please speak to a qualified professional or contact our support team.
Remember: Reaching out for help is a sign of strength, not weakness. f99's support team will never judge you for asking for assistance — it is exactly what we are here for.
Do you gamble with money you cannot afford to lose? Using funds set aside for rent, groceries, bills, or family expenses to fund gambling is a serious warning sign that should not be ignored.
Do you chase losses? Placing increasingly large bets in an attempt to win back money you have already lost is one of the most common indicators of problem gambling behaviour.
Do you find it difficult to stop once you have started? If you consistently play for longer than you planned or feel an uncontrollable urge to keep betting, this may indicate a loss of control.
Has gambling affected your relationships, job, or studies? When gambling begins to cause conflict with family members, interfere with work responsibilities, or reduce academic performance, it has moved beyond recreational activity.
Do you feel anxious, irritable, or restless when not gambling? Emotional discomfort during periods away from gambling can be a sign of dependency that warrants professional support.
Do you hide your gambling activity from people close to you? Concealing the frequency or scale of gambling from friends and family is a common sign that a player recognises their behaviour has become problematic.
Have you borrowed money specifically to gamble? Taking loans, using credit, or borrowing from friends or family to fund gambling activity is a clear indicator that gambling spending has exceeded your means.
All responsible gaming tools at f99 are available at no cost, activate instantly, and can be accessed directly from your account settings at any time.
| Tool | What It Does | How to Activate | Reversible? |
|---|---|---|---|
| Deposit Limit | Caps the total BDT amount you can deposit per day, week, or month | Account Settings → Responsible Gaming → Deposit Limits | Yes — to reduce Delay — to increase |
| Session Time Reminder | Sends an on-screen alert after a chosen interval (30 / 60 / 90 min) | Account Settings → Responsible Gaming → Session Reminders | Yes — anytime |
| Cooling-Off Period | Suspends your account for 24 hours up to 30 days | Account Settings → Responsible Gaming → Take a Break | No — fixed duration |
| Self-Exclusion | Permanently or long-term suspends your account from all f99 services | Contact Support via live chat or email [email protected] | No — minimum period applies |
| Account Closure | Permanently closes your f99 account and disables all access | Contact Support — processed within 24 hours | No — permanent |
Self-exclusion is one of the most effective steps you can take if gambling has started to affect your wellbeing. At f99, the process is straightforward, confidential, and treated with absolute priority by our support team.
Once your self-exclusion is in place, f99 will remove you from all marketing communications, promotional email lists, and bonus offer notifications for the full duration of the exclusion period. Your account balance at the time of exclusion will be reviewed and any withdrawable funds returned to your registered payment method.
Need to talk first? Our support team can walk you through all available options — from a short cooling-off period to full self-exclusion — without pressure. Contact us any time via live chat within your f99 account.
Access your f99 account using your registered username and password. If you are unable to log in, our support team can process your self-exclusion request without requiring account access — simply provide your registered email address or mobile number.
From your account dashboard, go to Account Settings and select the Responsible Gaming tab. Here you will find all available tools, including deposit limits, cooling-off periods, and the self-exclusion option.
Choose a self-exclusion period that suits your needs. Options available include six months, one year, two years, and permanent exclusion. We recommend choosing a longer period if you are uncertain — it is always possible to request a review near the end of the period, but the exclusion cannot be shortened once activated.
To protect you, self-exclusion requests are confirmed by our support team via live chat or email. This step ensures the request is genuine and gives you one final opportunity to ask any questions. Confirmation is typically completed within one hour of submission.
Once confirmed, your f99 account is suspended immediately. You will receive a confirmation email to your registered address. Any withdrawable funds are returned to your registered bKash, Nagad, or Rocket account within the standard processing timeframe.
The vast majority of f99 players gamble responsibly and within their means. These practical guidelines help keep gambling enjoyable for everyone.
Decide in advance how much BDT you are comfortable spending and treat it as the cost of entertainment — not as an investment you expect to recover. Use f99's deposit limits to enforce your budget automatically.
Enable session time reminders in your account settings so you receive regular prompts to take a break. Playing for extended periods without breaks can cloud judgement and make it harder to walk away at the right moment.
Losing sessions are a normal part of gambling. Attempting to recover losses by increasing your bets or playing for longer rarely works and often leads to larger losses. If you are on a losing run, close the session and return another day.
Step away from the screen regularly during long gaming sessions. Refreshing your focus helps you make clearer decisions, enjoy the experience more, and maintain perspective about wins and losses.
If you or someone you care about is struggling with gambling, reaching out is the most important first step. f99's support team is ready to help you 24 hours a day, seven days a week.
Connect with a trained f99 support agent immediately via the live chat feature inside your account. All responsible gaming conversations are handled with full confidentiality. Available 24/7, including during Eid, Ramadan, and all Bangladesh public holidays.
Send a detailed message to our responsible gaming team at [email protected] — displayed here as plain text for your reference. Include "Responsible Gaming Request" in your subject line for priority handling. We aim to respond within two hours.
Log in to your f99 account and navigate to Account Settings → Responsible Gaming to access deposit limits, session reminders, cooling-off periods, and self-exclusion tools without needing to contact support. Changes to restrict your play take effect immediately.
A note on professional help: f99's support team can help you manage your account and activate protective tools, but we are not a substitute for professional counselling or medical support. If you feel that gambling is seriously impacting your mental health, finances, or family life, we encourage you to seek guidance from a qualified mental health professional or counsellor in your area. Acknowledging a problem and seeking help is the most important step you can take.
Responsible gaming and great entertainment go hand in hand. Set your limits, use our protective tools, and enjoy our full range of casino games, slots, and cricket betting markets with confidence. If you have questions, our FAQ covers the most common responsible gaming topics in detail.
Committed to
Safer Gambling Since Day One